Returns & Exchanges

At The Apple Barn and Cider Mill, we take pride in the quality of our farm-fresh goods and pantry staples. Due to the perishable nature of our food products, we offer a 30-day satisfaction guarantee to ensure your experience in the Smokies is delivered perfectly to your doorstep.

Return Process

• 1.
  Inspect Your Order

  Upon arrival, please carefully examine your package for any damage or missing items, especially fragile glass jars of butter or cider.

• 2.
  Contact Customer Care

  Email our support team within 48 hours of delivery if there are issues with food quality or shipping damage, including photos of the product and packaging.

• 3.
  Verification Process

  Our team will review your request and, for non-perishable gift items, provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship a replacement of your favorite Apple Barn treats at no additional cost.